Leading home builder and land developer Brookfield Residential partnered with Isadora Agency for ongoing user experience design to enhance the brand’s website and marketing tools. In addition to an improved user experience design, we created new visuals to display their beautiful communities.

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Brookfield Residential
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Brookfield Residential
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Leading home builder and land developer Brookfield Residential partnered with Isadora Agency for ongoing user experience and digital product design to all new engagement and dramatically increase lead generation.
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Isadora Agency
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Brookfield Residential

Leading home builder and land developer Brookfield Residential partnered with Isadora Agency for ongoing user experience design to enhance the brand's website and marketing tools. In addition to an improved user experience design, we created new visuals to display their beautiful communities.
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Reinventing the Digital Homebuying Experience

Brookfield Residential needed a digital experience as dynamic and scalable as the master-planned communities it builds. With dozens of regional teams, thousands of listings, and varying buyer journeys, their national platform had to serve diverse needs while driving consistent conversions. Over a multi-year partnership, Isadora Agency delivered strategic UX enhancements, advanced product design, and conversion-optimized user flows—turning a fragmented experience into a powerful homebuying tool.

Services

User Research, User Experience Strategy, User Experience Design, Digital Product Design, Development Planning, Design System

Aligning Regional Needs Into One Seamless UX

After consolidating multiple regional sites, Brookfield Residential faced the challenge of unifying disparate content, goals, and user expectations. Each division brought its own priorities. We worked closely with teams across the U.S. and Canada to align around a shared UX strategy that supported both local customization and brand-wide consistency.

Through collaborative planning, detailed user journeys, and stakeholder interviews, we developed a flexible design system that scaled across regions. From discovery to prototype to implementation, each improvement was tailored to meet the complex realities of modern homebuying—without overwhelming users or internal teams.

Brookfield prospective buyer persona Brookfield 2d map elements and color palette Brookfield website sitemap for site
Brookfield site wireframe

Our team had to learn a whole new industry vocabulary while gaining a deep knowledge of how master planned communities are developed and marketed. Combined with user research, this allowed us to understand the nuances of home buyer needs while developing a first to market interactive community map and home shopping experience. I’m incredibly proud to continue to develop products that give Brookfield Residential the competitive edge they deserve.

Isadora Marlow-Morgan
Isadora Marlow Morgan
President

GRAPHIC ELEMENTS INTERACTIVE 2D MAP

The updated shopping experience centers around an interactive, searchable map of Brookfield Residential properties. The addition of the map UI elements improved the digital product design and its overall user experience. Now it’s easier for homebuyers to navigate and find specific home details and community amenities and book a tour from mobile and desktop devices.

Brookfield site animation showing how to use the interactive map to view homes

Optimizing the Path to Conversion

We prioritized the moments that matter most to buyers—finding a home, exploring options, and booking a visit. Our work included:

  • Redesigned community and property pages with clear CTAs and amenity highlights
  • A simplified tour scheduling experience supporting in-person, video, and virtual formats
  • CRO-driven design enhancements backed by testing and analytics
  • Structured page templates to handle varied home statuses and availability
  • Integrated visual cues and iconography to improve scanning and comparison

Every element was built with intent: to guide buyers confidently from browsing to next step.

Brookfield Mobile Search and filters for home locations
map of USA
map of community
home listing
community map
home listing
kitchen countertop materials
house floorplan
house and floorplan

Bringing Interactive Features to Life

Brookfield Residential set a new benchmark with two advanced tools: a layered 2D/3D map experience and a real-time home visualizer.

We designed a map system that guided users from regional views to specific lots. The 2D experience included live availability, filters, and amenity overlays. The 3D mode allowed buyers to explore communities in context—navigating streets, rotating homes, and previewing layouts. Our team worked closely with Brookfield Residential’s 3D designers to ensure authenticity, performance, and ease of use.

Bringing Interactive Features to Life

Brookfield Residential set a new benchmark with two advanced tools: a layered 2D/3D map experience and a real-time home visualizer.

We designed a map system that guided users from regional views to specific lots. The 2D experience included live availability, filters, and amenity overlays. The 3D mode allowed buyers to explore communities in context—navigating streets, rotating homes, and previewing layouts. Our team worked closely with Brookfield Residential’s 3D designers to ensure authenticity, performance, and ease of use.

homes and communities homes and communities

Home Visualizer with Real-Time Customization

The custom visualizer let users modify floorplans, kitchen layouts, and finishes, with instant 3D updates. Buyers could move seamlessly between selections and virtual tours, gaining clarity and confidence at every step. The tool supported multiple home collections and remained fast, flexible, and intuitive across devices.

Home Visualizer with Real-Time Customization

The custom visualizer let users modify floorplans, kitchen layouts, and finishes, with instant 3D updates. Buyers could move seamlessly between selections and virtual tours, gaining clarity and confidence at every step. The tool supported multiple home collections and remained fast, flexible, and intuitive across devices.

Brookfield Residential Neighbourhood Page Design Brookfield Residential Neighbourhood Page Design

Long-Term Partnership, Continuous Growth

This wasn’t a one-off project. Over several years, we served as a strategic partner—supporting UX research, guiding internal teams, and continuously evolving the platform. We delivered prototypes, developer documentation, and UI libraries to streamline handoff and implementation. Our role extended into marketing touchpoints as well, improving sales enablement materials and email flows to align with the new digital journey.

From technical product design to user testing to stakeholder presentations, our work helped Brookfield Residential modernize how homebuyers explore and engage—while supporting the brand’s long-term business goals.

Long-Term Partnership, Continuous Growth

This wasn’t a one-off project. Over several years, we served as a strategic partner—supporting UX research, guiding internal teams, and continuously evolving the platform. We delivered prototypes, developer documentation, and UI libraries to streamline handoff and implementation. Our role extended into marketing touchpoints as well, improving sales enablement materials and email flows to align with the new digital journey.

From technical product design to user testing to stakeholder presentations, our work helped Brookfield Residential modernize how homebuyers explore and engage—while supporting the brand’s long-term business goals.

Brookfield Residential Community Page Design Brookfield Residential Community Page Design

Business Impact

  • Transformed a complex multi-region site into a unified, scalable platform
  • Increased lead conversions through CRO-optimized flows and mobile-first UX
  • Delivered industry-first 2D/3D map and home customization tools
  • Supported multiple teams with documentation, UI libraries, and prototypes
  • Built a trusted multi-year partnership with ongoing strategy and UX leadership

Business Impact

  • Transformed a complex multi-region site into a unified, scalable platform
  • Increased lead conversions through CRO-optimized flows and mobile-first UX
  • Delivered industry-first 2D/3D map and home customization tools
  • Supported multiple teams with documentation, UI libraries, and prototypes
  • Built a trusted multi-year partnership with ongoing strategy and UX leadership
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